Employment Analytics for Retail Pharmacy Giant

Case Study


Hiring Volume: 12,000 hires annually (3,000-4,000 managed by Sevenstep)
Corporate shared services roles (IT, Digital, Finance, Legal, HR)
Specialized roles (Med D, Clinical, Retail Support, Loss Prevention, Specialty Pharmacy)
Geography: U.S. across 44 States
Specific Challenges:

  • HR Business Partners and recruitment teams utilizing multiple systems to track and report on data
  • Wasted time with manual TA process of building ad hoc reports and verifying data accuracy
  • Senior leadership was frustrated by the lack of unified definitions and formatting
  • Frequent changes to the ATS, and often without prior or any warning across all system users, caused a great deal of rework of reporting


  • Metrics & Definitions Standards: Partnered with HR Shared Services to define a new standard set of KPI measurements for RPO and in-house recruitment teams
  • Workflow Unification: Standardized user workflows in ATS to ensure dispositioning and system usage consistent across recruitment delivery teams
  • Data Consolidation: Utilized Talent AI® platform to aggregate data from multiple ATS and CRM systems to capture data and visualise analysis under one single user platform
  • Heavy Training & Support Systems: Initial and ongoing collaboration and utilization sessions with client HR Shared Services and HRBPs


  • Drastic reduction of manual reporting
  • Single platform to track, monitor and report on talent acquisition progress across the enterprise
  • Multi-user access to real-time analysis and reporting via online portal without manual intervention
  • Predictive analysis on recruitment sub-cycles and workflows, which can be utilised to drive recruiter performance and set goals
  • Ability to report on source of hire and ROI analysis
  • Purchase of additional standalone licenses for talent acquisition resources outside scope of Sevenstep’s Enterprise Solution engagement