Specialized Hiring for Fortune 1000 Full Service Bank

Case Study


Hiring Volume: 500+ hires annually
Roles: Bank Call Center, Mortgage Bankers, Financial Sales Specialists, Credit Card Specialists, Bilingual Team Sales Managers, Team Sales Managers
Geography: US with Midwest focus on 4 separate locations in Ohio and Michigan
Specific Challenges:

  • Unpredictable hiring volumes
  • New business acquisition created rapid change management needs
  • Attrition levels within certain hiring categories
  • Heavy competitor landscape for target talent making job postings less effective


Solution Type: Enterprise
Delivery Model: Staff Augmentation
Highlighted Strategies:

  • Hiring Manager Engagement: Increased onsite presence and career fair attendance
  • Customized Sourcing Strategies: Introduction of new posting and PPC advertising channels on a regional level
  • Increased Business Intelligence: Deep Supply/Demand market analysis to set more appropriate hiring manager expectations regarding candidate pool and competitor landscape
  • Leveraged Referral Program: Reinvigoration of existent and highly underutilized program through internal employee campaigns and emphasized promotion at onboarding stage with new hires
  • Overfill Strategy: Proposed metric-based approach to secure 100% class fills and secure build larger pools


  • Achieved “over-hire” focus with 119% offer presents against all class positions
  • Class fill rate increased dramatically to current achievement of 100% fills
  • Achieved source composition goals with 40% of new hires coming from passive talent
  • 100% elimination of agency spend
  • Two contract renewals – 3rd generation active Sevenstep client